Privacy Policy

1. Introduction & Scope

rk56 ("we", "us", "our") operates the online gaming platform accessible at https://rk56.cam. We are committed to protecting the personal information of every individual who visits our website or registers an account with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you hold in relation to it.

This Policy applies to all Users who access rk56 services from Indonesia or any other jurisdiction. It covers personal data processed in connection with your account, deposits and withdrawals made through Indonesian banking partners (including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), participation in sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), and all other features of our platform.

By creating an account and using rk56 services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use our platform.

2. Definitions

• "Personal Data" – any information that identifies or can reasonably identify a living individual, either directly or in combination with other data.
• "Processing" – any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" – rk56, which determines the purposes and means of processing personal data.
• "Data Processor" – any third party engaged by rk56 to process data on our behalf (e.g., payment processors, identity-verification providers).
• "User" / "You" – any individual who registers an account or otherwise interacts with the rk56 platform.
• "KTP" – Kartu Tanda Penduduk, the Indonesian national identity card required for KYC verification on rk56.
• "KYC" – Know Your Customer, the identity-verification process mandated by our anti-money-laundering compliance obligations.
• "Cookies" – small data files placed on your device by a website to remember information about your visit.

3. Data We Collect

We collect personal data in several categories depending on how you interact with rk56:

3.1 Identity & Contact Data

• Full legal name (as it appears on your KTP)
• Date of birth (to confirm you are at least 21 years of age)
• Indonesian national identity number (NIK on KTP)
• Residential address in Indonesia
• Email address and Indonesian mobile phone number (+62)
• Photograph or scanned copy of KTP submitted for KYC purposes

3.2 Financial & Transaction Data

• Bank account details (account number, account name, bank name) for deposits and withdrawals via BCA, BRI, BNI, Mandiri, and other supported banks
• E-wallet account details for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Complete deposit and withdrawal history, including amounts in Indonesian Rupiah (IDR), timestamps (WIB), and transaction reference numbers
• Bonus claims, wagering activity, and promotional participation records

3.3 Gaming & Behavioural Data

• Betting history across all game types (sports betting, live casino, slots, togel lottery, sabung ayam streaming)
• Game preferences, favorite sports leagues (e.g., EPL, BRI Liga 1, La Liga), and session duration
• Responsible gaming tool usage (deposit limits set, self-exclusion periods, session time reminders activated)
• VIP tier status and loyalty program participation

3.4 Technical & Device Data

• IP address and approximate geolocation (country, region)
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens
• Pages visited, features used, and clickstream data
• Login timestamps and access logs

3.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing communication preferences (opt-in / opt-out status)

4. How We Collect Your Data

rk56 collects personal data through the following channels:

• Account Registration: You provide identity and contact data when you create an account.
• KYC Verification: You submit identity documents (KTP, proof of address) as part of our Know Your Customer compliance process.
• Deposits & Withdrawals: Financial data is collected when you fund your account or request a payout through our supported Indonesian banking and e-wallet channels.
• Platform Usage: We automatically collect technical and behavioural data as you navigate and use our platform, via cookies, log files, and session tracking.
• Customer Support: Communications data is collected when you contact our support team via live chat or email.
• Third-Party Providers: We may receive identity-verification results, fraud-screening scores, and payment-processing confirmations from our authorised service partners.

5. Purposes of Processing

rk56 processes your personal data for the following purposes:

Purpose	Data Categories Used
Account creation and management	Identity, Contact
Age verification (21+ requirement)	Identity (date of birth, KTP)
KYC / AML compliance	Identity, Financial
Processing deposits and withdrawals	Financial, Identity
Providing gaming services	Gaming, Technical
Fraud prevention and security	Technical, Identity, Financial
Customer support and dispute resolution	Communications, Identity, Financial
Responsible gaming monitoring	Gaming, Communications
VIP loyalty program administration	Gaming, Financial, Identity
Platform analytics and improvement	Technical, Behavioural
Marketing communications (with consent)	Contact, Communications
Legal and regulatory compliance	All categories where required

6. Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

• Contract Performance: Processing is necessary to provide you with rk56 services as outlined in our Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, KYC verification requirements, and record-keeping mandates.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by contacting our support team.

7. Data Sharing & Disclosure

rk56 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share your data only in the following circumstances:

7.1 Authorised Service Providers

We engage trusted third-party processors to support our operations, including identity-verification providers, payment gateway operators (for processing transactions through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported channels), fraud detection services, and cloud infrastructure providers. These processors operate under strict contractual obligations and may not use your data for any purpose beyond delivering services to rk56.

7.2 Game Technology Partners

To facilitate your gaming experience, limited data (such as your account identifier and gaming session tokens) may be shared with our game software and live-streaming technology providers. These partners are prohibited from using that data independently.

7.3 Legal & Regulatory Disclosure

We may disclose personal data when required by law, court order, or regulatory authority, or when disclosure is necessary to protect the rights, property, or safety of rk56, our users, or the public.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of rk56's assets, personal data may be transferred as part of that transaction. You will be notified of any such change via email or a prominent notice on our website.

8. International Data Transfers

rk56 primarily stores and processes data within secure server infrastructure. Where it is necessary to transfer your personal data to service providers located outside Indonesia, we ensure that appropriate safeguards are in place, including contractual protections equivalent to or exceeding applicable data-protection standards. If you wish to obtain further information about the safeguards applied to cross-border transfers of your data, please contact us using the details in Section 15.

9. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following guidelines:

• Active Accounts: Personal data is retained for the duration of your account's existence and ongoing use.
• Closed Accounts: Following account closure, we retain records for a minimum of five (5) years to comply with AML regulations and our legal obligations.
• KYC Documents: Identity documents submitted for verification are retained for a minimum of five (5) years from the da te of your last transaction or account closure, whichever is later.
• Transaction Records: Deposit, withdrawal, and betting history are retained for seven (7) years to meet financial record-keeping requirements.
• Communications: Customer support interactions and email correspondence are retained for three (3) years unless extended retention is required for dispute resolution or legal proceedings.
• Marketing Data: If you opt out of marketing communications, we retain a suppression record indefinitely to ensure we do not contact you again.

Once retention periods expire and data is no longer required for legal or operational purposes, we securely delete or anonymize it in accordance with industry best practices.

10. Your Rights

Subject to applicable law, you have the following rights concerning your personal data:

• Right to Access: You may request a copy of the personal data we hold about you, including details of processing purposes, categories of data, and recipients of disclosure.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Many details can be updated directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that we may be required to retain certain data for legal compliance even after an erasure request.
• Right to Restrict Processing: You may request that we limit processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it directly to another controller where technically feasible.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time via your account settings or by contacting support.

To exercise any of these rights, please submit a request to our customer support team via email at [email protected] or through live chat. We will respond to your request within 30 days, though complex requests may require additional time. We may request additional verification (such as a copy of your KTP) to confirm your identity before fulfilling requests involving sensitive data access or erasure.

11. Cookies & Tracking Technologies

rk56 uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you during return visits.

11.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function correctly. These enable account login, session management, and security features. Essential cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the site, such as which pages are visited most often and whether error messages are displayed. This helps us improve website performance.
• Functional Cookies: Remember your preferences (e.g., language selection, display settings) to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies require your consent.

11.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect platform functionality. To learn how to control cookies in your specific browser, consult the browser's help documentation. For marketing cookies, you can opt out via our cookie consent banner displayed on your first visit or by adjusting your account preferences.

12. Children's Privacy

rk56 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal data from anyone under 21. Our account registration process requires date-of-birth verification, and we request KTP documentation to confirm age during KYC checks.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All funds deposited by underage users will be forfeited in accordance with our Terms & Conditions.

Parents or guardians who believe a minor has provided personal data to rk56 should contact our support team immediately at [email protected] so that appropriate action can be taken.

13. Security Measures

rk56 implements robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls, regular security patching, and continuous monitoring for intrusions.
• Multi-Factor Authentication: Account security features including password complexity requirements, login verification via Indonesian mobile number (+62), and suspicious activity alerts.
• Employee Training: All rk56 staff members receive regular training on data protection principles and are bound by strict confidentiality obligations.
• Third-Party Audits: We engage independent security experts to conduct regular audits and penetration testing of our infrastructure.
• Incident Response: We maintain a data-breach response plan to ensure swift action in the unlikely event of a security incident.

While we strive to protect your personal data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should never share your password with third parties. If you suspect unauthorized access to your account, contact our support team immediately.

14. Changes to This Policy

rk56 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data-processing practices, legal requirements, or platform features. The "Effective Date" at the top of this document indicates when the current version came into force.

Material changes that significantly affect how we collect, use, or share your personal data will be communicated via email to your registered email address at least 30 days before taking effect. For minor updates or clarifications, we will update the Policy on our website and encourage you to review it periodically.

Your continued use of rk56 services following the posting of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with any modifications, you may close your account by contacting customer support.

15. Contact & Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or how rk56 processes your personal data, please contact us through the following channels:

• Email: [email protected] (please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through your rk56 account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 30 days, with most straightforward questions addressed within 5 business days.

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction. For Indonesian residents, this may include reporting concerns to the Ministry of Communication and Information Technology (Kementerian Komunikasi dan Informatika).

We are committed to working with you to resolve any privacy concerns fairly and promptly. Protecting your personal data is not only a legal obligation but a fundamental aspect of the trust our players place in rk56.